Shipping and deliveries
What are the shipping costs and delivery times?
Shipping costs are not included in the product and will always be borne by the customer.
These expenses are indicated on the web. Once you have added the product to your cart you can consult them by placing the cursor over the image MY BASKET or entering your shopping cart, do not forget that to verify that the shipping costs are correct you must be registered, if you have not yet done so you are, fill in the fields that we indicate for this.
Delivery times are from 1 to 15 working days depending on the carrier or destination.
We have deliveries by agencies to Spain peninsula:
We have 6 transportation agencies to choose from.
Shipping will be free from € 50 Free shipping coupon in the basket. (free shipping)
** If you select the payment method "Bank transfer", we remind you that a bank transfer takes 2 to 3 business days to be received by our accounting department, which will delay the process of preparing your order and delivering the package .
We have deliveries by the agencies to the Canary Islands:
Transportation agencies take between 3 to 10 days to deliver.
Shipping will be free from € 150
** If you select the payment method "Bank transfer", we remind you that a bank transfer takes 2 to 3 business days to be received by our accounting department, which will delay the process of preparing your order and delivering the package .
To which parts of Spain do you ship?
We ship to all of Peninsular Spain, the Balearic Islands and the Canary Islands.
We do not ship to Ceuta, Melilla. We are working so that soon we can make these types of shipments.
Do you ship internationally?
We ship to Europa, Estados Unidos y Norte de America.
We are working to expand countries where we ship.
Due to the new customs procedures generated by the Brexit, we inform you that packages to England may suffer significant delays beyond the control of the company and / or transport agencies. We apologise for the inconvenience.
What happens if I am not at home when the carrier comes?
First, you can select a different delivery address to your address, if with that there are more possibilities to locate you. For example, it is common to use the work address.
Second, if the carrier does not locate anyone at your address, it is normal to leave a note advising. In addition, they will call you to arrange a new delivery with you.
Please, if you think it will be difficult to locate you, let us know in the comments section when you select the shipment, so that we can find the best way to deliver your order. Of course, always leave us a mobile phone number to easily locate you in case of delivery problems.
However, you can contact the transport agency, since at all times you will know through which agency we are making the shipment.
Remember that if you change your location during the delivery of the order, we will not be able to send the order to the new location again, unless you pay the corresponding shipping costs.
If for any reason we are unable to meet the estimated delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by establishing a new delivery date or to cancel the order with a full refund of the price paid by the product.
My package has not yet arrived, can I track my order?
Through the link that we have provided you and that you will find in the email that you received informing you that your package is on the way.
By clicking on the image that corresponds to the carrier you hired, you simply have to enter your order reference in the section corresponding to the monitoring of the selected transport company.